📌Refund Policy

Effective Date: February 22, 2025
Contact Email: info.moeezlin@gmail.com

At Moeezlin, your satisfaction is our top priority. If you’re not completely in love with your purchase, we offer a hassle‑free return and exchange process to make things right.

1. Return Window

• You may return most items within 30 calendar days from the date of delivery for a full refund or exchange, subject to the conditions below.

2. Item Eligibility

To qualify for a return, items must be:
• In original, unused, and resalable condition
• Returned with all original tags, packaging, and accessories intact

3. Non‑Returnable Items

The following items are final sale and non‑returnable:
• Gift cards
• Digital downloads or e‑products
• Personalized or custom‑made items
• Intimate or sanitary items (if opened)

4. How to Start a Return

To initiate a return, please email us at moeezlin.official@gmail.com within 30 days of delivery. Include:
• Your order number
• The reason for your return

Do not send your items back without return authorization. We will provide a Return Merchandise Authorization (RMA) and detailed instructions.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service or shipping insurance.
• Moeezlin is not responsible for lost or damaged returns in transit.

6. Refunds

• Once your return is received and inspected, we’ll notify you by email.
• Approved refunds will be issued to your original payment method within 7–10 business days.
• Original shipping charges are non‑refundable.
• Refund processing time may vary depending on your payment provider.

7. Exchanges

• For exchanges, email moeezlin.official@gmail.com with your request.
• Exchanges depend on product availability. If there’s a price difference, we’ll guide you through the adjustment process.

8. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, notify us within 7 days of delivery with supporting photos.
• We’ll arrange for a replacement or full refund at no additional cost.
• Please keep the original packaging until your issue is resolved.

9. International Returns

• If you’re an international customer, please contact us before returning an item.
• Shipping costs and return policies may differ based on your location.

10. Need Help?

We’re here to help. For any return, refund, or exchange‑related questions, please contact:
📧 info.moeezlin@gmail.com